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Risecap Privacy Policy: How We Protect Your Personal Data and Rights
Risecap are committed to protecting your privacy. This policy statement, together with any document referred to within, sets out the basis on which we will use the personal information you supply to us directly yourself or supplied to us by a third party. Risecap Ltd is responsible for the processing of the personal information you supply and is registered with the Information Commissioner’s Office under the UK Data Protection act, registration number ZA553906.
We have structured our website so that you can visit without identifying yourself or revealing any personal information.
If you review or download information from the website, this information is tracked to enable us to provide you with tailored information and to give us information about your use of our website. This action will not personally identify you.
Should you wish to complete a contact or enquiry form on the website or through our connected portals, we collect and store the personal information supplied to us via secure servers to enable us to fulfil your request.Any personal information you chose to disclose via the website or portals will be processed in accordance with this privacy notice.
We’re not a lender, we’re an independent funding partner with deep ties to both traditional lenders like banks and innovative newer lenders. As your funding partner we give you access to a full panel of lenders across every product type and the leverage to negotiate.
To arrange a loan or other plan or service for you, we will need to collect a wide range of personal data and financial related information. Our UK based team will only collect information that is pertinent to the service we provide and will hold this information only for as long as necessary.
We will retain and process your personal information based on our ‘Terms of Business’ contract with you, our statutory and legal obligations, our regulatory requirements and our legitimate business interests.
We collect information via a variety of means which include website forms, telephone calls, email, text messages, social media, post, fax and face to face meetings. We may also monitor and record our telephone conversations with you.
Risecap will use personal data received to process your request for a loan or other plan or service on your behalf. You may advise us at any time should you no longer wish us to use your data. We will use the information in several ways to improve how we support our customers, which includes but is not limited to:
- Letting you know about changes to our products and services
- Confirmation of your identity.•Training of our staff and fraud Investigation and prevention
- Confirmation of the documents and information you provide to us
- Keeping our records up to date and complying with regulatory and legal obligations.
To arrange a mortgage, loan or other plan or service we will need to share your personal data with relevant third parties. These third parties include mortgage lenders, product providers, surveyors, solicitors and other parties that relate to your application.
We will seek your explicit consent to provide you with general market news and updates and to inform you of any products and services offered by Risecap and its associated companies that are not connected with your specific mortgage, loan or other plan or service.
If you use a service offered by Risecap, you will not automatically be opted in to marketing without your consent. We will not provide your personal data to any unconnected third party in connection with marketing.We will obtain explicit consent from you either verbally, via our website, via meetings face to face including shows and events, by email, or by completion of a consent form and will keep a record of your consent.
Marketing may include emails, telephone calls, social media and postal marketing. You can advise us of your preferences on how you would like us to provide marketing and the marketing content that is of most interest to you. You may update your preferences at anytime and you may also withdraw your consent at anytime.
You have a right to access any personal information we hold about you. To request access or for any questions about this privacy policy please contact: hello@risecap.com
We want you to be completely satisfied with our service. If you’re not we want to hear about it.Our aim is simply to:Make it easy for you to tell us the details of your complaint.
Give your complaint the attention it deserves and resolve it promptly to your satisfaction.
To make a complaint:Email us at complaints@risecap.comTo contact the ICO; www.ico.org.uk / 0303 123 1113
Still have questions?
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